The brief:
To give Britain's train travellers a chance to air their views about their journeys online, get information, make complaints and support local rail campaigns.
The work:
A clean, clear site where passengers share their views through easy-to-use experience and complaints forms, polls and surveys. Virtual guide Ali is on hand to answer rail-related queries.
The results:
The site is already getting a better deal for train travellers, with First Great Western changing its proposed timetable after listening to passengers. It's also got a vote of confidence from the RNIB which has awarded the site its See it Right mark for accessibility.
