The brief:
Small Luxury Hotels of the World (SLH) brings together some of the world’s finest small independent hotels under one prestige brand. With over 500 hotels in 75 countries, the network offers everything from remote private islands to cutting-edge design hotels in city centres.
SLH’s guests wanted more flexibility and freedom when booking their hotels. SLH wanted to give them added-value services to encourage them to engage more often with the brand and support their holiday experience.